I spent two hours on technical support this morning. My emails are not delivered… and that is a big problem in a business…

The lovely support person, Claire, was knowledgeable, but here anxiety was so strong, I got dizzy from it.

Even though I don’t know her from Adam, I took it on myself to coach her… I felt that she was anxious because it takes time to do what she does, and she had to make me wait here and there.

That stressed her out… I assured her that I had no problem waiting, that she was fine, that she was competent, and she didn’t need to hurry. Continue reading Emotional Intelligence: When you suppress half of reality, you need to suppress all of it… →